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Terms & Conditions

Conformity of Goods
Gilda & Pearl takes every care to ensure that descriptions and specifications of products within the website are correct. Whilst colour representation is a close representation, we cannot accept responsibility for colour variation caused by computers and/or browsers. In addition, all items are handmade and small variations and imperfections are by nature apparent in such goods. Due to the fact that all items are unique and handmade in small quantities, we also reserve the right to vary some materials, such as our narrow lace trims, slightly from time to time.

Legal Information
This is dev.gildapearl.co.uk ('the website'), a website operated by Gilda & Pearl ('us'). Your use of this website and any transactions arising therefrom is subject to the below terms of use, which you are deemed to accept by using this website.

Content and right to use
The contents of these pages (including pictures, designs, logos, photographs, written text and other material) are the intellectual property of Gilda & Pearl or its content and technology providers or their respective owners. All rights reserved. The copyright and all other rights in such material on this website are vested in us.

As a visitor to this website, you may download a single copy of the material for your own private viewing purposes only. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, display, reproduce, distribute or commercially exploit such material and content without our express prior written consent.

Information and Availability
We take reasonable care to ensure that the information on this website is accurate and complete. However, due to the nature of the internet, errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided 'As Is,' without any warranties of any kind. We do not accept liability arising from any inaccuracy or omission in the information or interruption in availability. We make no warranties that the site or the server that makes it available are free of viruses or bugs. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. This does not affect your statutory rights as a consumer.

Links to Other Sites
On this website you may be offered automatic links to other websites. You acknowledge that their owners may be independent from us and we do not endorse or accept responsibility for their content. You may not include a link to our website or display the contents of our website framed or otherwise surrounded by material not originating from us without our consent.

Nothing in these terms of use shall restrict or exclude any liability that we have to any party which cannot be excluded by law. These terms of use shall be governed by Scots law and the courts of Scotland shall have exclusive jurisdiction over any disputes arising in relation with this website.

Availability
All orders for products are subject to availability.

Goods in Transit
Gilda & Pearl shall not be held responsible for goods returned to us, by you, which go missing in transit with a third party, Royal Mail, and shall not be liable for refunds on that basis. Please refer to our returns policy for guidelines on postage methods which ensure compensation from Royal Mail, in the unlikely event that goods become lost in transit.

The following up of a claim for compensation with Royal Mail shall be borne by you and is not the reponsibility of Gilda & Pearl.

Contract information
This is dev.gildapearl.co.uk (the website), owned by Gilda & Pearl. Goods supplied from the Website are supplied by Gilda and Pearl, whose studio address is at 1/1, 111 Union Street, Glasgow G1 3TA.

Your submission of an order represents an offer to purchase the Goods indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Gilda and Pearl shall not be obliged to sell you those goods.

Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Survival
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement
You confirm that You have read these conditions and fully understand them. You also agree that these conditions are the only terms (together with Your network provider agreement ) that rule Your relationship with us.

Promotion Terms and conditions From time to time we may include promotions or other offers on this website. Each such offer shall be subject to its own terms and might not be available in all jurisdictions.Gilda & Pearl reserve the right to withdraw any promotion at any time at their discretion without prior notification.

Free second knicker terms and conditions: when this promotion is offered by Gilda & Pearl, it shall apply to full-priced items only, and shall apply only when a bra and knicker set is purchased together. Gilda & Pearl will offer a second knicker matching that which has been purchased in colour, size and style. Should you wish to return any items, the free second knicker must also be returned to us in order to process any refund.

Disclaimer
To the fullest extent permitted by the law, Gilda & Pearl shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on the part of Gilda & Pearl, its directors, employees, agents or otherwise) which arise out of or in connection with the use of this website. The supply of the products or their use or resale by you, and the entire liability of Gilda & Pearl under or in connection with the contract shall not exceed the price of the products. This does not affect your statutory rights.

We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations in relation to the product ordered by you, if the delay or failure was due to any cause beyond our reasonable control. This does not affect your statutory rights.

Privacy Policy

At Gilda & Pearl, we make every possible effort to protect your privacy and security. We understand that when you shop with us, you want to know that your personal information is kept completely safe and secure. We respect this, and we will never pass on your personal details on to anyone else.

Details of our privacy policy follow below. Please contact us at info@dev.gildapearl.co.uk if you have any queries relating to it. We may change certain details from time to time but we will always post any changes on this page, so you are fully aware of how any information you choose to disclose is processed and stored.

Please read the following Privacy Policy carefully before using this website. Use of the website implies an acceptance of both this Privacy Policy and the Terms and Conditions of Website Use.

This policy may change now and again so please check back from time to time.

DATA PROTECTION NOTICE

For the purpose of UK law Gilda & Pearl is the publisher of this website. This policy explains how we will process your personal information when you provide it to us. Gilda & Pearl's principal place of business is: Gilda & Pearl works, 1/1, 111 Union Street, Glasgow G1 3TA..

DATA INFORMATION

We will use your details for customer services and administration, including the provision of any goods, services or information that you request. This refers to, for example, collecting your name, telephone number, email, address, delivery address and credit or debit card details for the purposes of order fulfillment and keeping you informed of order status. Please note that for some international deliveries, we may give your telephone number to our couriers to assist with the efficient delivery of your order.

When you enter a competition or other promotional feature we may ask for your name, address and email address. This allows us to administer the contest and notify winners.

DATA CONSENT

Only with your permission, we may use your information to send you newsletters, offers and details of Gilda & Pearl events via email and/or post. We may keep your information for a reasonable period. You will always be give the option to opt in or out of this service. We think you will enjoy our occasional Gilda & Pearl mailouts and special offers to our VIP members, but if you opt out of this, we promise not to bother you.

When you give us information about another person, you confirm that they have appointed you to act for them, and as such, that you consent to the processing of their personal data, including personal data, to the transfer of their information abroad and to the receipt on their behalf, of any relevant data protection notices.

By using this website you consent to our processing of your personal data for the above purposes.

You may also exercise your right to opt out of the use of your information for marketing purposes by Gilda & Pearl by contacting us.

COOKIE

The Gilda & Pearl website uses cookies.

(i) What is a cookie?

A 'cookie' is a piece of information that our websites send to your browser, which then stores this information on your system. If a cookie is used, our website will be able to remember 'information' about you and your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie (see below).

We use information from cookies for purposes which may include:

- identifying returning users, registrants and subscribers and to allow subscribers to be presented with a personalised version of the site;

- enabling you to move more easily around our site;

- tracking your use of our site to better develop our sites in accordance with your requirements; and

- building up a demographic profile.

You should be aware that cookies contain no more information than you volunteer, and they are not able to 'invade' your hard drive and return to the sender with personal or other information from your computer.

(ii) Deleting cookies

You can utilise our websites without cookies since these can be deleted from your hard drive at any time.

You can also set your internet browser so that it will not allow cookies to be stored on your computer. This may reduce functionality of the site and mean that certain features or content will not be available to you.

If you require further information on how to prevent cookies from being stored on your computer we recommend the following website: http://www.allaboutcookies.org under the 'manage cookies' section. If you have any queries about your privacy, please contact us.

Delivery

Items which are not ordered from the Gift Shop will require seven working days prior to dispatch, as they will be individually made to order.

UK Standard Delivery: £5

 

International Delivery: £12

To Australia, Japan, USA and rest of world. UK taxes will be deducted from international orders.

  

Delivery Times

Because all Gilda & Pearl pieces are made to order, please allow up to seven days for your lingerie to be made and dispatched. In most cases, our lingerie is sent to you much sooner than this – so if you need it to arrive quickly, contact us and we will do our best to accommodate your delivery date request.

Complimentary Gift Wrapping

All orders arrive in our signature gift boxes or pillow packs.

Customs

Occasionally customs charges may be due on international orders, and these will be raised once the order reaches your country’s border. Please note that we cannot be liable for payment of any international customs duties, and that these are borne by the customer. However, we do deduct UK taxes from your order at checkout.

Returns

We always aim to provide you with lingerie you'll be thrilled with, and generally Gilda & Pearl girls are delighted customers. However, we understand that sometimes you just have to return something. If you do, it's no problem- our returns policy is below.

Commissions and Bespoke Items

Please note that we are unable to refund commissioned items or those which are custom made or bespoke, unless faulty. Items which are bespoke are clearly marked prior to your purchase.

All Other Items From Our Collections

We will offer an exchange or refund if goods are returned to us in their original condition within 7 days of receipt.

Please take advantage of the fact that we handmake all items individually, as we can easily make changes to most of our garments for you. You can also contact us before placing your order if you are unsure of your size or anything else- we're always delighted to help.

Should you choose to return an item:

Simply return the unworn item (s) within 7 days of receipt of goods, including all packaging and in original condition.

If you would like an exchange, please advise us by email or on your packing slip of the goods you would like to exchange your lingerie for.

You don't need to give us a reason why you are returning your lingerie, but we always appreciate hearing your thoughts.

Please read our postage policy below, pack the goods with the relevant information and post to -

Gilda & Pearl
21 Conduit Street
4th Floor
London
W1S 2XP

We reserve the right to refuse a refund where the above conditions have not been met, so please take care when unpacking & repacking. Please note that failure to return an item within 7 days from receipt or in accordance with current return conditions will prevent us from processing any refunds or exchanges. The 7 days begins from the date when the carrier first attempts to make the delivery to your address.

Exchanges:

We will email you to confirm arrival of goods and will then endeavour to process your request for either a replacement or refund as quickly as we can. If fabric for your chosen substitute is not in stock we will contact you to offer either an alternative or a refund.

If you would like further information on our returns policy please call us on 0207 499 7060 or contact us via email at info@gildapearl.co.uk with your query.

POSTAGE POLICY

We will pay for the order to be sent to you, however the cost of returning an item is borne by you. When returning an item, you are responsible for goods until they reach us. We cannot be held responsible for goods lost by Royal Mail in transit. Therefore we recommend the following:

UK customers:
We recommend that you make sure the goods are insured for their full value and are sent via registered post. Please retain proof of posting. Gilda & Pearl cannot issue refunds or compensation when items returned to us by you have gone missing in the post.

European and International Customers:
Please send your return via a traceable method that insures you for the full value of your goods, declaring the package as ‘returned goods’ and including the original proof of purchase to avoid customs and import charges.

Contact

Phone: 0207 499 7060

Between 9.30am-5.00pm (00 44 207 499 7060 from outside the UK).

Head Office: 21 Conduit Street, Mayfair, London W1s 2XP

Email: info@gildapearl.co.uk

Press: pippa@bpublicrelations.com, 0207 2685 307

To enquire about becoming a stockist: sales@gildapearl.co.uk

Or contact us via Twitter

Or Use our popup contact form.